Frequently asked questions

In order to save you time we have listed some of the most frequently asked questions and answers below.

What is More than a gift?

This is Centrepoint’s virtual gift site on which you can buy a range of gifts on behalf of a loved one. These gifts have been carefully selected to bring hope and real practical help to the homeless young people who find their way to Centrepoint.

Will my money definitely fund the gift I choose?

All the money you give to Centrepoint will be used to fund Centrepoint’s work with homeless young people and these gifts are real examples of items and services we provide. However, they are used here to represent the way your gifts could be used, and we will use your donations where they are needed and where they will do the most good. In the year 2008 to 2009, we spent £12.6 million directly on services such as providing food, accommodation and support to young people.

What will the person on whose behalf I have bought a gift receive?

The friend or loved one you buy a gift for will receive an e-card to the email address provided. You also have the option to buy them a gift voucher so they can select a gift for a homeless young person themselves, in which case they will receive a code via email that they can enter in the payment area of the More than gift site.

Will my payment details be secure?

Centrepoint ensures that all transactions are safe and that your personal information is secure. We use the secured SSL system (Secure Socket Layer) to encrypt all payment information.

I am having trouble placing my order, who can I contact?

Call the ‘More than a gift’ line on 0800 138 8479  Mon - Friday  9am to 8pm, Saturday 9am to 5pm and Sunday 10am to 4pm.

Where can I find out more about Centrepoint and the work they do?

Visit www.centrepoint.org.uk or call our supporter donation line on 0800 23 23 20. If you are a young person in need of help please call 0845 466 3400.

Where can I find out more about the young people my money will be helping?

If you go to the ' what you can do section'  of our website you will find many stories of the homeless young people Centrepoint is able to help thanks to generous donations from people like you. Their stories feature within the appeals and in the Our Stories section of our site. We update these stories as often as we can.

Can’t find the answer to you question?

Call the ‘More than a gift’ line on
0800 138 8479 Mon - Friday  9am to 8pm, Saturday 9am to 5pm and Sunday 10am to 4pm.